Privacy Policy

Last updated: June 2026

1. Who we are

Glen Dene Dog Hotel provides at-home dog boarding services. This privacy policy explains how we collect, use and protect personal information when you contact us, make an enquiry or use our services.

2. Information we collect

We may collect your name, address, telephone number, email address, emergency contact details, booking details and payment information. We may also collect information about your dog, including name, age, breed, behaviour, diet, health information, vaccination status, medication and veterinary practice details.

3. How we use your information

We use your information to respond to enquiries, manage bookings, provide safe care for your dog, contact you during a stay, deal with emergencies, maintain business records and comply with legal or licensing obligations.

4. Lawful basis for processing

We process personal information where it is necessary to provide our services, where we have a legitimate business interest, where we need to comply with a legal obligation, or where you have given consent.

5. Sharing information

We do not sell personal information. We may share relevant information with vets, emergency contacts, insurers, payment providers, professional advisers or public authorities where necessary.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for bookings, business records, insurance, tax, licensing and legal purposes.

7. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No system can be guaranteed to be completely secure.

8. Your rights

You may have rights to access, correct, delete, restrict or object to how your personal information is used. You may also have the right to complain to the Information Commissioner’s Office.

9. Cookies and website data

This website may use basic technical cookies or hosting logs to keep the site working and understand general usage. If analytics or marketing cookies are added later, this policy should be updated.

10. Contact

For privacy questions, contact Glen Dene Dog Hotel at hello@glendenedoghotel.co.uk.